Terms of Service & Customer Agreement

1.1. Fix4U Pest Control And Termite Treatment Perth (referred to as "Fix4U", "we", "us", or "our") operates as a fully licensed pest management business registered with the Western Australian Department of Health under Pest Management Business Registration No. 2896.

1.2. Our central operating dispatch depot is situated at 120 Dowitcher Loop, Gosnells WA 6110.

1.3. A legally binding contract is established when a client accepts a verbal, written, or digital quote, or schedules a booking confirmation for residential, rental, strata, or commercial premises.

2.1. Strict $0 Callout Fee: Fix4U does not charge travel fees or callout fees for standard residential inspections and booked treatments across the Greater Perth metropolitan area.

2.2. Upfront Fixed Pricing: All treatment prices are quoted clearly upfront prior to starting work. Standard published residential package rates (including $275 inc GST for standard single-storey 3-bedroom general pest sprays) apply to standard residential layouts.

2.3. Large-format homes, multi-storey residences, extensive subfloor crawlspaces, severe active pest infestations, or complex commercial facilities are assessed and quoted upfront based on linear perimeter meterage and access requirements.

2.4. All residential quotations and invoices include Australian Goods and Services Tax (GST) unless explicitly noted otherwise.

3.1. Occupant & Pet Evacuation Protocol: In strict accordance with Australian Pesticides and Veterinary Medicines Authority (APVMA) approved product labels and WA Health guidelines, all human occupants, domestic pets, and animals must vacate the treatment area during chemical applications.

3.2. Re-Entry Timeframes: Occupants and domestic pets must stay out of treated zones and may return only after treated surfaces are completely dry to the touch (typically 1 to 2 hours, depending on ambient Perth weather conditions, humidity, and airflow).

3.3. Client Preparation Responsibilities:

• Remove or cover all pet feeding dishes, water bowls, bird cages, and fish aquariums.
• Ensure clear, unobstructed access along interior skirting boards and external perimeter foundation slabs.
• Provide safe ladder access to ceiling voids, roof spaces, subfloor trapdoors, and external meter boxes where applicable.
• Ensure domestic dogs and pets are securely restrained or relocated during the service visit.

3.4. If access is obstructed or safe working conditions cannot be achieved, technicians reserve the right to reschedule or adjust the scope of work.

4.1. AS 4349.3 Visual Timber Pest Inspections: All timber pest, termite, and pre-purchase property assessments are carried out in strict accordance with Australian Standard AS 4349.3 (Inspection of buildings - Timber pest inspections). Inspections are non-destructive and visual in nature, utilizing precision thermal imaging cameras, acoustic sounding probes, and electronic moisture meters. Limitations apply to areas that are concealed, obstructed, or deemed unsafe to enter.

4.2. AS 3660.2 Termite Management Systems: Chemical soil treated zones, termite barriers, and reticulation replenishments are installed in accordance with Australian Standard AS 3660.2 (Termite management - In and around existing buildings). Upon completion, a durable compliance certificate plate is installed within the electrical meter box.

4.3. APVMA Approved Formulations: All termiticides, insecticides, and rodenticides utilized by Fix4U are registered with the APVMA and applied strictly according to manufacturer label directions to ensure human and environmental safety.

5.1. 3-Month Residential Interior Warranty: A standard 3-month re-treatment warranty applies to interior residential areas for covered general pests (common crawling cockroaches, black house spiders, and nuisance ants) when a complete internal and external perimeter treatment is conducted.

5.2. Warranty Limitations & Exclusions:

• External Weather Exposure: Outdoor spiders and perimeter ants are subjected to environmental weathering, rain, UV exposure, and irrigation. Outdoor zones are treated with high-grade residual barriers but are not subject to blanket free unlimited re-treatments where re-invasion is driven by surrounding vegetation.
• Specialized Pests: German cockroaches (*Blattella germanica*), bed bugs, stored product pests, and active wood-boring timber pests are complex infestations requiring structured multi-visit baiting programs and are excluded from standard general spray warranties.
• Hygiene & Moisture Defects: Warranties are void if persistent internal plumbing leaks, severe moisture dampness, or structural food waste hygiene issues are left unaddressed by the property owner.

5.3. Termite Barrier Warranties: Chemical termite treated zones carry multi-year manufacturer and installation warranties conditional upon mandatory annual timber pest inspections conducted to AS 4349.3, as specified under AS 3660.2 guidelines.

6.1. Same-Day Bookings: Same-day service bookings are available across Greater Perth, strictly subject to daily technician routing and scheduling availability.

6.2. Client Cancellation & Notice: We request at least 24 hours prior notice for appointment cancellations or rescheduling. We do not charge cancellation penalties for reasonable delays, but early notice allows our dispatch team to assist emergency clients.

6.3. Adverse Weather Rescheduling: External residual barrier spraying cannot be performed during heavy rainfall or high-wind conditions due to spray drift and chemical wash-off regulations. In adverse weather, internal treatments may proceed as scheduled, or external treatments will be re-booked at no extra cost.

7.1. Payment is strictly due upon completion of service on the day of treatment, unless approved commercial credit terms have been arranged in writing prior to service delivery.

7.2. Accepted payment methods include mobile EFTPOS, major credit cards (Visa, MasterCard), and immediate electronic bank transfer.

7.3. Comprehensive digital tax invoices, inspection certificates, and written treatment records are transmitted electronically immediately upon completion of service and payment.

8.1. Australian Consumer Law (ACL): Our services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth). For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

8.2. Public Liability Insurance: Fix4U maintains comprehensive Public Liability Insurance coverage for all mobile technician operations across Western Australia.

8.3. Property Damage & Underground Utilities: Clients must inform technicians of any concealed non-standard electrical wiring, irrigation lines, or plumbing situated beneath pavers, gardens, or concrete slabs prior to sub-slab core drilling or trenching work. Fix4U exercises all reasonable professional skill and diligence during installation.